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Privacy policy

Last updated: July 2026

This is a translation provided for convenience; in case of any discrepancy, the Spanish version prevails.

At Lavanderías Power Clean we handle your personal data in accordance with Law No. 29733, Peru's Personal Data Protection Law, and its regulations. This policy explains what data we collect, what we use it for and what you can do with it.

What data we collect

  • Contact details: name, mobile number and, if you give it to us, email address.
  • Delivery details: address, district and the directions needed to pick up and return your clothes.
  • Order details: services ordered, amounts, dates and order status.
  • WhatsApp conversations: the messages you exchange with our customer service channel.
  • Browsing data: pages visited and where the visit came from, through analytics cookies.

We do not store card details. Card payments are processed directly on the Culqi platform, which complies with the PCI DSS standard. We only keep the transaction ID.

What we use it for

  • To coordinate the pickup, washing and delivery of your garments.
  • To keep you informed about your order status and answer your questions.
  • To issue payment receipts.
  • To manage your participation in our loyalty program.
  • To send you promotions, only if you have given your consent. You can withdraw it at any time.

Who we share it with

Only with the providers we need to deliver the service: the messaging platform (Meta / WhatsApp), the payment gateway (Culqi) and our web hosting provider. We do not sell or transfer your data to third parties for commercial purposes.

How long we keep it

We keep order data for as long as our business relationship lasts and for the period required by Peruvian tax regulations. Data used only for marketing is deleted when you withdraw your consent.

Your rights

You can exercise your rights of access, rectification, cancellation and objection by writing to hola@powerclean.live or calling +51 942 962 861. We respond within the time limits set by law. If you believe we did not address your request, you can contact the National Authority for Personal Data Protection of the Ministry of Justice.

Cookies

We use our own and third-party cookies to understand how the site is used and to measure the effectiveness of our advertising. You can block them in your browser settings; the site will keep working.

Pending: before publishing, add the legal name, RUC (tax ID) and registered tax address of the data bank owner, and register the data bank with the National Authority for Personal Data Protection if applicable.