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Terms and conditions

Last updated: July 2026

This is a translation provided for convenience; in case of any discrepancy, the Spanish version prevails.

1. The service

Lavanderías Power Clean provides laundry, ironing and garment cleaning services, with customer service at our Surco and Barranco stores. By ordering the service you accept these terms.

2. Prices and payment

  • Published prices are for reference only and are stated in soles, including IGV (VAT).
  • The final amount is set when the garments are weighed and inspected at pickup, and is communicated to the customer before they are taken.
  • If the customer does not accept the amount, the service is not performed and nothing is charged.
  • We accept Yape, credit and debit cards, and cash. Payment is made when picking up the garments at the store, unless otherwise agreed.
  • Garments with difficult stains, beading, embroidery or delicate materials may carry a surcharge, which is always disclosed before washing.

3. Turnaround times

Published turnaround times (24, 48 or 72 hours depending on the service) are counted from actual pickup and in business days. They may be extended due to force majeure, in which case we will let you know via WhatsApp.

4. Condition of garments

  • We inspect and tag every garment on receipt. If we detect prior damage, wear or a risk of fading, we let you know before processing it.
  • We are not liable for pre-existing defects, or for shrinkage or fading inherent to the material, when the garment has no fabric content label or care instructions.
  • The customer is responsible for checking pockets. We are not liable for items left inside garments.

5. Claims and guarantee

Claims for loss or damage attributable to our process must be reported within 48 hours of delivery, via WhatsApp at +51 942 962 861 or by email to hola@powerclean.live. Once liability is established, compensation is determined according to the value and age of the garment, capped at ten times the value of the service provided on that garment.

6. Uncollected garments

Garments not collected from the store by the customer are kept for 60 calendar days. After that period, and with prior notice, the company is released from their custody.

7. Loyalty program

Power Club points are personal, non-transferable and cannot be exchanged for cash. The company may change the program rules with 30 days' notice through its official channels.

8. Cancellations

You can cancel a scheduled pickup free of charge up to two hours before the chosen time slot. Once the garments have been picked up and processing has begun, the service cannot be cancelled.

9. Complaints book

In accordance with the Consumer Protection and Defense Code, we have a Complaints Book (Libro de Reclamaciones) available to customers at our store.

Pending: this text is a draft and must be reviewed by a lawyer before publication, and completed with the legal name, RUC (tax ID) and registered tax address. The online Complaints Book, mandatory for businesses with an online sales channel, also still needs to be set up.